At CozyHub, we are committed to delivering your order safely and as smoothly as possible.

Processing Time
• Orders are processed within 2–5 business days after payment is confirmed.
• Once processed, your order is prepared and handed over to our international fulfillment partners.

Shipping Time
• Shipping typically takes 10–25 business days, depending on your location and customs processing.
• Please note that international shipping times may vary due to factors outside our control (such as customs or courier delays).

Order Tracking
• Once your order has been shipped, you will receive a shipping confirmation email.
• We monitor all orders closely and will provide updates as your package moves through transit.
• Tracking details may take a few days to update after shipment.

Customs & Delays
• CozyHub is not responsible for delays caused by customs, postal services, or unforeseen circumstances.
• Any customs fees or duties (if applicable) are the responsibility of the customer.

Incorrect Address
• Please ensure your shipping address is correct at checkout.
• CozyHub is not responsible for orders delivered to an incorrect address provided by the customer.

Questions About Your Order
• If you have any questions or concerns about your order, feel free to contact us at any time.
• We’re always happy to help 💌

Customs & Import Taxes
Please note: International orders may be subject to customs duties or import taxes upon arrival. These charges are determined by your local customs authority and are the buyer’s responsibility. We recommend checking with your country’s customs office for more details.